Shipping Policy — The Parcha Co

Last updated: 09/16/2026

Free shipping

Shipping is free on every order within the United States. No minimum, no threshold. The price you see on the product page is the price you pay, plus sales tax where it applies.

Where we ship

We currently ship to the United States only, including Alaska, Hawaii, and U.S. territories. We'll update this policy as we open new countries.

How long it takes

Every piece is made to order — nothing is sitting in a warehouse waiting. That means two stages:

Most orders arrive within 5–12 business days of when you place them.

Business days are Monday to Friday and don't include public holidays. Orders placed on a weekend enter production the next business day. Production and delivery can run longer during peak periods like December.

Transit times are carrier estimates, not guarantees. Delays caused by the carrier, weather, or events outside our control are outside our responsibility — but see below for what we do when a package genuinely goes missing.

Tracking

You'll get a shipping confirmation email with a tracking number as soon as your order leaves production.

Orders with more than one item may arrive in more than one package. Our pieces are produced in different facilities depending on the item, so a two-item order can ship as two parcels with two separate tracking numbers, sometimes a day or two apart. If one arrives and another hasn't, check your email for a second tracking number before you worry.

If something goes wrong in transit

Lost packages. If tracking stops updating and the carrier confirms the package is lost, email hello@theparcha.co with your order number within 30 days of the expected delivery date. We'll replace it at no cost to you.

Damaged packages. If your order arrives damaged in shipping, email hello@theparcha.co with your order number and photos within 30 days of delivery. We'll replace it at no cost to you.

Tracking says delivered, but nothing arrived. Check with your household, your neighbours, and your building or mailroom, then contact your local carrier facility — packages marked delivered often turn up within 48 hours. If it doesn't, email us and we'll help you file a claim with the carrier. Please note that once a carrier confirms delivery to your address, the package is considered delivered, and a free replacement isn't something we're able to offer in that situation.

Incorrect addresses

Please double-check your shipping address before you pay. Once an order ships we can't redirect it.

If a package is undeliverable because the address was entered incorrectly, or it goes unclaimed and the carrier returns it to us, we'll email you. We can reship it to a corrected address, but the reshipment cost is yours — we've already paid to make and send it once. We'll hold the package for 30 days from the day it comes back; after that the order is considered complete.

Returns and replacements

We replace anything that's wrong on our end — a printing defect, a manufacturing flaw, the wrong item, or damage or loss in transit. Because every piece is made to order, we don't accept returns or exchanges for change of mind or sizing.

Full detail is in our Return & Refund Policy.

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Questions: hello@theparcha.co