Return & Refund Policy — The Parcha Co

Last updated: 09/16/2026

Every Parcha piece is made to order. Nothing sits in a warehouse waiting — your shirt is printed after you buy it, for you. That's what keeps the quality where it is, and it's also why this policy works the way it does.

The short version: all sales are final. We don't accept returns or exchanges for change of mind or sizing. But if anything is wrong on our end, we replace it free.

A size chart is on every product page. Please read it before you order — and if you're between sizes, email us first. We answer.

Made to order — why sales are final

Because each piece is printed for you after you order, we can't accept returns, exchanges, or refunds for change of mind, fit preference, or ordering the wrong size. A returned piece can't go back on a shelf, because there is no shelf.

Check the size chart on the product page carefully before you buy. It is there on every product, and it is accurate.

This does not limit any rights you have under applicable consumer protection law.

What we replace free

If any of the following happens, it's on us. Email hello@theparcha.co with your order number and a photo, within 30 days of delivery, and we'll make it right at no cost to you:

• A printing defect — misprint, cracked or faded print, wrong design
• A manufacturing defect in the garment itself — bad seam, hole, flaw in the fabric
• The wrong item, wrong size, or wrong colour than what you ordered
• Damage that happened in transit
• A package confirmed lost by the carrier

We'll print and ship a new one, free. You don't need to send the original back.

Replacement, not refund

Replacement is our remedy. We don't issue cash refunds for change of mind, fit, or sizing under any circumstances.

The one exception: if an item arrives defective or damaged and we are genuinely unable to replace it — the garment has been discontinued, or your size is no longer produced — we will refund that item in full to your original payment method. We will not keep your money for something we can't deliver.

Refunds in that situation are processed within 5 business days. Your bank may take a few days longer to post it.

Changing or cancelling an order

Email hello@theparcha.co as soon as possible. We can change or cancel an order as long as it hasn't entered production, which is usually within about an hour of checkout. Once printing starts, we can't stop it.

Check your shipping address before you pay. We can't change it once a package ships.

Wrong address, or a package that comes back

If a package is undeliverable because the address was entered incorrectly, or it goes unclaimed and the carrier returns it, we'll email you at the address on your order. We can reship it to a corrected address, but the reshipment cost is yours — we've already paid to make and send it once.

We'll hold the package for 30 days from the day it comes back to us. If we haven't heard from you by then, the order is considered complete and the item is donated.

Ask us before you order

We would much rather answer a question than process a problem. Since all sales are final, this matters.

Email hello@theparcha.co with the size you usually wear in other brands and we'll tell you exactly what to order. No pressure, no sales pitch. We'd rather lose a sale than send you something that doesn't fit.

Where we ship

We currently ship within the United States only. As we open new countries, this policy will be updated to reflect local requirements.

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Questions about this policy: hello@theparcha.co

See also our Shipping Policy and Terms of Service.